Consumer behaviour considers the many reasons why people shop for products those reasons could be personal, psychological, situational or even social. Knowing and understanding customer needs is at the centre of every successful business, whether it sells B2C or B2B. You can't persuade anyone that they want or need to buy what you are offering unless you clearly understand what it is your customers really want. As marketers we need to know what makes our consumers take action and why they buy.


I don’t think that your consumers buy from you because they care about you, they buy from you because they care about themselves. Ask yourself if you would drink that brand of coffee if George Clooney wasn’t endorsing it or if you would take that advice if it wasn’t coming from Oprah. It’s for you that you are doing it, and yes it has something to do with the celebrity, but it’s not because of the celebrity. It’s because of your own narrative - how it makes you feel in the eyes of your friends, family and colleagues.

Authentic leaders don’t see helping people as a pain, they see it as their purpose. Don’t be shy, contact me via e-mail.