Stephen Burrell

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How clear are your questions?

After you ask a question, be silent and listen for their answer. 

⁃ Active listening means you’re concentrating on their response, making direct eye contact, and taking notes.

⁃ Are you paying attention to nonverbal cues?

⁃ What’s not being said is usually more important than what is said.

⁃ Keep it positive and focus on what can be done, not what can’t be done.