How clear are your questions?
After you ask a question, be silent and listen for their answer.
⁃ Active listening means you’re concentrating on their response, making direct eye contact, and taking notes.
⁃ Are you paying attention to nonverbal cues?
⁃ What’s not being said is usually more important than what is said.
⁃ Keep it positive and focus on what can be done, not what can’t be done.