I think, well the vast majority of the global population thinks the biggest communication problem is we don't listen to understand. We listen to reply. We all have to develop our interpersonal skills, connecting with people we are just meeting for most people is pretty difficult. Human beings are hard wired not do it; our subconscious mind sees anybody that we don’t know as a possible threat. The idea of what we normalise in a culture is so important. For example: there was a time when being overtly racist was normal. We have moved forward from those days when such behaviour was normal. What do you think about that?