Which one do you think is best?
I do not give you these answers, my technique is all about self-discovery and taking a deeper dive into the decision-making process by asking alternative questions, for example:
a) Why do you think they did that?
b) How could you have prevented that?
c) What do you think is going to happen next?

My procedures revolve around the 4 D’s (Discover, Define, Develop and Deliver). I systematically investigate, analyse, and optimise the points of contact between the customer and the organisation throughout the relationship. It’s not just about knowing the skills; it’s about applying them. Do you have a systematic way of getting better every day?