Stephen Burrell 22 October 2020 communication, customer experience Nature vs. Nurture Stephen Burrell 22 October 2020 communication, customer experience ““Once the storm is over, you won’t remember how you made it through, how you managed to survive. You won’t even be sure, whether the storm is really over. But one thing is certain. When you come out of the storm, you won’t be the same person who walked in.” - Haruki Murakami”