According to my guru, Seth Godin marketing is simply “making work that matters for people who care”. As a marketing expert, we make change! We are trying to make a change happen and often we think that we just have to make it better. The problem with better is that it has no real definition. Let us assume we are trying to make it better for the customer and the enemy in the search for better, is average. And average is what everything we do is measured against.
You do not want to yell at strangers about your average products for average people. You have to make a brave promise to yourself that you are going to make something better for a very tiny group of people who are risk averse. And who also want to demonstrate to their community that they understand what it means to fit in with better quality products and services. I think there something about this change that we are making that is contagious. So contagious that people are proud of engaging with your products or services that they want spread the message.