When decision-making is reduced to an algorithm, formula, or procedure, the risk of blame is minimised, essentially, the system says 'no.' People tend to favour codifying processes, making them numerical, and turning them into optimisation problems with one 'right' answer. However, this approach narrows the range of potential solutions, leaving little room for debate or alternatives. I think the burden of this rigid approach often falls more heavily on the recipient than on the sender.