The world is changing to compensate for our lack of focus and SoMe deliver endless feeds of bite-sized content, bombarding our brains with dopamine. Are you actively seeking out and welcoming customer feedback? Do you have systems in place to incorporate feedback? Are you familiar with the term “Feedback Loop”? It’s a system that helps organisations gather information about their products, services, and performance from people outside of their organisation. What feedback loop approach works best for your organisation depends on your structure and culture.

There are two components of a feedback loop: an action and a reaction. What makes it a “loop” is when the results of the reaction feed back into the process. The ways in which organisations design feedback loops makes a difference in whether or not responses actually get incorporated. Every business has to find their protocol. The challenge is to make sure you empower employees to make and embrace change.

I think there are 3 Feedback Loop approaches:
1. Role Based Feedback
2. Direct Outreach
3. Social Listening
Following are three that can apply to any organisation of any size.
Contact me via e-mail for a deeper dive into your organisations feedback loop.