WHAT?
Every organisation knows WHAT they do. This is where the organisation now sell their products or services.

HOW?
Some organisations know HOW they do it? This represents the processes and strategies the organisation uses to achieve success. These are the things that make them special, in other words, what sets them apart from their competition.

WHY?
Very few organisations know WHY they do what they do. WHY is not about making money as that is a result. The WHY focuses on the purpose, cause or belief, it’s the very reason your organisation exists.