One of the first steps in business transformation is communicating purpose, everyone should very clearly understand that “Why?” In uncertain economic times, having a clear north-star objective is what can keep organisations on the right path. It’s what guides leadership decisions, from cost-cutting to entering new markets and creating new products. The North Star in this case means every single person in an organisation should have a very clear sense of understanding the reasons why the organisation does what it does and why the organisation exists.

Nowadays, you've got to listen to the employees you have today, because they are more qualified than anyone else to know what your clients want.
- How are the consumer needs changing?
- What are the consumers demanding?
This kind of insight into how consumer behaviour is changing will allow organisations to remain relevant and retain their competitive edge in a post-pandemic reality.