Managers need to find ways to empower their teams so that they can work out for themselves the most effective ways of achieving the results expected of them. Managers must increasingly provide individualised support and offer flexibility for each team member. It’s not about splitting the role between “leaders of work” and “leaders of people.” I think that when leaders support managers in the right way, they will have the confidence and experience to support their teams in the right way too, which means everyone benefits.