When framing employee performance issues, it can be helpful for managers to analyse the root cause by considering whether the problem is related to skill (lack of expertise), will (lack the motivation), or hill (difficulty of task). I think by identifying whether the issue is rooted in skill, will, or hill, managers can tailor their approach to address the specific challenges employees are facing. This analytical framework helps in developing targeted solutions, fostering a more effective and supportive work environment. Also, it enables managers to provide constructive feedback and guidance that is aligned with the nature of the problem at hand.
Providing performance solutions
Performance management is rooted in building an empowered and skilled workforce. When framing a performance issue, try asking yourself the following questions:
1. Is it a skill problem? (aptitude; training)
2. Is it a hill problem? (altitude; difficult task)
3. Is it a will problem? (attitude; motivation)