Somebody once told me years ago, the greatest motivator is fear, and he meant in business. People need to be afraid of you and afraid that they are going to lose their job, otherwise they won’t do what they need to do. I think that’s terrible way to treat people and I don’t that’s for anyone. You want to work, you work for it, and you want to work for other people with the same conditions.

The most exciting part of life is learning, and being a better listener, being a better partner, being a better father, being a better leader, being a better friend, being a better colleague. We should all aspire to never be satisfied with where we are and always try to be better. I’m fully aware that things in business do not change overnight. It’s a momentum, it’s like exercise, it’s like parenting. It’s hard work and you don’t always get to see the results of all that labour, stress and sacrifice, but you get these little glimmers that you realise it’s all worth it, and that’s the point.

I don’t think it’s possible to overstate the importance, and the power, and the potential of creating a work environment where people feel valued and respected and have the opportunity to be fulfilled in their work. And it makes no difference whether you’re in the service or manufacturing business, at the end of the day everyone wants to be part of something. And if you give me an opportunity to play a meaningful role, I’m going to give you 150%. When you know somebody trusts you, it’s like you are raising your game to meet their expectations of you. And any organisation powered by people who care and are cared for is a lot better place to work, it’s a better place to buy things from, it’s just a better place.