Successful leaders often rely on mentors and coaches to provide guidance, support, and valuable insights, enabling them to navigate challenges and develop their skills effectively. They also demonstrate the ability to address uncomfortable truths with honesty and compassion, which helps to build trust and credibility within their teams. Emotional intelligence is recognised as a critical skill for leaders, as it allows them to be genuine and transparent, thereby inspiring and influencing others positively. In my experience, leaders with strong emotional intelligence are adept at holding themselves and their team members accountable for results without resorting to excuses.