Over time, the nature of work has evolved through distinct phases. In the past, during the "Muscles" era, physical labour and manual skills held paramount importance. This period, exemplified by the Industrial Revolution and earlier agricultural societies, demanded physical strength and endurance for jobs that revolved around labour-intensive tasks in agriculture, manufacturing, and construction. Nowadays we are in the "Brain" phase, marked by the Information Age and technological advancements, knowledge work, problem-solving, creativity, and intellectual skills take centre stage. The contemporary workforce increasingly values cognitive abilities such as analysis, programming, design, and management, emphasising the significance of education and specialised skills. And in the future, we will enter the "Heart" phase where there will be a shift towards a greater emphasis on emotional intelligence, empathy, interpersonal skills, and values. I think as automation and artificial intelligence progress, it is likely that roles requiring human connection, understanding, and compassion will become more prominent, particularly in fields like healthcare, counselling, relationship management, and social support.
The market conditions are not ideal
The last ten years was really about going online to save money. I think the next ten years will be about going online to save time and to buy things not available in your local retailers. Customer service will be more important as well the quality and range of product on offer. Send me an e-mail and let me know what you think?
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We must be willing to fail and to appreciate the truth that often life is not a problem to be solved, but a mystery to be lived.”
Little decisions become big decisions
We are constantly looking into the past, projecting into the future and creating alternative realities. Reality is as it is, you either argue with it or you can embrace it! When I was young, my ambition was to be one of the people who made a difference in this world. My hope is still to leave the world a little bit better for my having been here, as I have a wonderful life and I love it.
“Your input determines your outlook,
Your outlook determines your output, and
Your output determines your future. ”
Future proofing our youngsters
Someone asked me the other day about what I thought our youngsters should be learning in order to counter the threat of AI (artificial intelligence). Here’s what I think and not in any particular order:
Public speaking
Project management
Negotiation
Conflict resolution
Critical thinking
The art of selling
Storytelling
People management
Customer service
Marketing
Love Is A Dirty Word In Business
For many, love is a dirty word in business. Bringing love into the workplace, it’s platonic, but it’s there. I love these people and I am going to support them doing great work and we are going to do this together. According to Richard Branson, “Customers should not be first, employees should be first because if you take care of your employees, your employees will take care of your customers.”
Almost every successful person begins with two beliefs: the future can be better than the present, and I have the power to make it so!
Having a deep purpose to the why we do things, it’s not just a job, it’s not just a salary. I understand that these things are so important and people get caught up in working for organizations because they have obligations - but there is a choice about picking something that you are passionate about. And then the human connection, recognizing your own humility - I think Brené Brown’s The Power of Vulnerability Ted Talk from 2010 sums it up quite nicely.