I think getting new, valid, and visible ideas requires effort as the creative process requires effort. Frequently, this inventive journey follows a cascade of ideas and thoughts that may seem disconnected and unrelated to the untrained observer. It takes a clear state of mind to see connections suddenly and serendipitously between unrelated concepts. Contact me via e-mail if you are interested in hearing more.
A non-linear process
Design thinking is a problem-solving methodology that is centred around five key stages: empathise, define, ideate, prototype, and test. These stages serve as the cornerstones of the approach, guiding individuals, and teams through a structured process for innovation and problem-solving. I think design thinking is a versatile methodology that can be applied to a wide range of challenges and industries. It's not limited to traditional design fields but is applicable in business, healthcare, education, and countless other areas. By emphasising user needs, defining clear problem statements, fostering creative ideation, building prototypes, and continually testing and improving solutions, design thinking offers a holistic and iterative approach to problem-solving that can lead to innovative and user-centred outcomes in virtually any context.
How creative are you?
How creative do you think you are?
Creativity comes from inside and I believe that having the ability to think out of the box and experiment with things is the engine of achievement. We live on the fruits of rationalism and curiosity is the fuel to keep us awake and aware. I think that when you are creative, you will be able to turn new and imaginative ideas into reality.
Design goes hand in hand
The products are extremely good, but Apple doesn’t make the best computers or telephones by any stretch of the imagination, but they sell because people associate an aspirational identity with their products and the desire goes through the roof. There’s no mention of screen resolution, memory or how many gigabytes and that’s because it doesn’t matter. It’s all about what’s inside the box, and you just have to have one as people buy into something that is deeply felt, and that is identity.
I agree wholeheartedly with Steve Jobs and think it’s not so much the aesthetics as it is about the mechanics. Now when you apply that thinking to Apple, then you can really see how this makes sense.
Opportunity identification
Customer experience (CX) is the overarching feeling or opinion that customers have about your business based on their history of interactions with your company throughout their customer journey. Customer experience is not made up of a single interaction, but rather a series of interactions that include researching your business, buying and using your products or services, getting support, and providing feedback. CX design is the process design teams follow to optimise customer experiences at all touchpoints before, during and after conversion. They leverage customer-centred strategies to delight customers at each step of the conversion journey and nurture strong customer-brand relationships.
One customer’s CX can be influenced by multiple communication channels, several different departments and agents, separate brick-and-mortar locations, and their experience with multiple products or services your business offers. Every interaction is an opportunity to delight your customer and grow your business, together with you, I’ll design, build and deliver valuable and meaningful end-to-end experiences for your organisation.
This level of mindfulness
My heroes have always had a "growth mindset”, believing they can learn, grow, and change throughout their entire lives. It’s incredibly refreshing to be the designer of what happens next and not being a pawn in the system. First you have to take responsibility, then you need to find an interesting problem, then you take your customer on the journey to solve their problem. Never use fear, shame, and anger to get people to do what you want you want them to do.
We all remember the saying, “failure is not an option!” and if this is the case, then neither is success. Therefore, what we need is a process that you can do over and over again. And the fuel you need for that is possibility, because if we can see it in our heads that it’s possible then it’s easier to own it. This is possible and once it’s possible then you can be responsible, and once you can be responsible, then you can build a process. Don’t seek perfection, seek possibilities.
Questions for designers
George Heilmeier was the inventor of the LCD screen display which we use today in telephones, digital watches, computer monitors and flat-screen televisions. Heilmeierput together this list of questions for designers:
What are you trying to do? Articulate your objectives using no jargon.
How is it done today, and what are the limits of current practice?
What is new in your approach and why do you think it will be successful?
Who cares? If you are successful, what difference will it make?
What are the risks?
How much will it cost?
How long will it take?
What are the mid-term and final “exams” to check for success?
The LEGO analogy
One of my American friend’s sent me this image yesterday with the message, “Dear Stephen, You are the only person I know that has the knowledge and experience to explain this analogy to an organisation.”
I was humbled and also aware that there are many others who also have this ability. Contact me via e-mail for an explanation.
Teams: Diego Maradona (RIP)
Football (soccer to my American friends) is the sport that has played the biggest role in my life. Yesterday we lost the most iconic footballer of all time, Diego Maradona (RIP). You can read the obituaries online, but I think every great team should have the following:
Storyteller
Designer
Builder
Magician
Stabiliser
Fighter
Explorer
Dreamer
Mentor
MARADONA
Recruiter
Facts on Friday
Let's face it
Simon Nygaard Hoff, co-owner and creative soul at Wonderland Agency
You and I met each other around 2008 when you had the WAS Gallery in Vesterbro even though we have not seen much of each other over the past couple of years. Last year we bumped into each other at Helle Mardahl’s ’vernissage‘ in Boffi and we both remembered that healthy relationships are nurtured by good conversations.
Thanks for taking time out of your busy schedule to meet me. As adults we often let the serious things in life suck all the joy out of our lives. We need to engage the younger side of ourselves to remember what it means to have fun. It’s important to let yourself be a juvenile every now and then, not everything needs to be so critical all of the time. During this interview, I will go with the flow and it’s totally unscripted 😊.
Can you tell me a little about your background?
It all began with the Wonderland Magazine in 2005 which kickstarted the Wonderland journey. In the first magazine we had a big article with Tal R and Jonathan Meese. We based the concept around dressing them up as Freud and his mum, as they were both in love with Freud. Tal R and Jonathan Meese said they would like to use the costumes, but we had to come over to Berlin. As we were still students travelling to Berlin was expensive but we managed. Subsequently, Tal R and Meese had a huge exhibition at Statens Museum for Kunst called ”Mor”, SMK had already made promotional material which they scrapped in favour of our images for the official press release, advertising and posters. Crown Prince Frederik and the Minister of Culture, Brian Mikkelsen, opened the exhibition. We were buzzing, this was an ideal start for us and the success was a big deal for us students, over the next couple of years we made 11 issues of the magazine, which were distributed in Denmark and Germany.
What are you up to nowadays?
Product design, furniture design and interior design.
What made you choose to design the salt and pepper pots?
It was because I made the concept and interior design of a restaurant on the top floor of Illum. I was hired by Carlsberg to design the Bar Jacobsen restaurant/bar - I did the concept and interior design, and then I bought a lot of chairs from a company called, Please Wait To Be Seated (PWTBS). The owner (Thomas) came to the opening and asked if there was something I would improve. Now, as there is always one thing that you are annoyed about and it was the salt and pepper pots. Thomas said that is was really funny as he, wanted to add a salt and pepper design to the PWTBS collection and then I was hired as the designer. I told him that if he gave me 14 days I would come back with some great ideas and the rest is history.
They are made in wood and are being sold in cool shops like Illums Bolighus and Stilleben, but we think they still need a more commercial retailer as it's a royalty agreement.
How did you get into the art world?
My education is a pretty boring project management degree and I am an autodidactic graphic designer. I slowly moved into the art world when we opened Wonderland Art Space in 2008. Working with the room experience, collaborating with different artists to build and design art bars for festivals. In 2010, I was working on the visual identity for Roskilde Festival, making an art bar for Absolut vodka (Pernod-Ricard) with Helle Mardahl and Andreas Emeniusalso I was making a campaign for Diesel. I was subsequently hired by Roskilde Festival in 2011 to make another art bar, again it was sponsored by Absolut vodka but this time I worked with the artist, Anne Sophie Sandal on the project.
What were you interested in whilst at school?
I grew up in Svogerslev (small town outside Roskilde), I went to high school in Roskilde, but immediately afterwards I moved to Copenhagen as I was so tired of small city life. Even though I really like Roskilde and will probably move back one day...
I was interested in creativity and art whilst I was at school, I wasn’t interested in learning languages or mathematics, I just wanted to play football and learn about creativity. The only thing that I knew was that I had to move to Copenhagen as soon as possible. I attended a 6-month foundation graphics course at Copenhagen Technical School which was extended to one year and I attended film, drawing and graphic courses.
Afterwards, I started a small T-shirt brand called SLRP with Rasmus Blæsbjerg who was one of the first web design teachers at the Design School and was also best friends with Oliver Bjerrehus. I moved to New York for a few months with Rasmus and tried to build up SLRP over there with an American partner, but it did not work out.
Did you read comics or magazines? Who was your hero?
No, I read magazines and I was really inspired by the American W-Magazine that featured fashion, art, film and culture. I remember receiving some money from my aunt and immediately buying a retrospective book featuring W-Magazine issues from 1990. The book was huge and cost DKK 2.500. Then I knew that I really wanted to make a magazine one day.
I have never been a big fan of comics, Rasmus Blæsbjerg was the man I looked up to for many years, he was a character and very funny. The Wood Wood guys were also quite an inspiration, especially in the beginning when they had the shop on Krystalgade.
What was your first big career decision?
In the beginning of the 2000s, I started to learn a lot more about visual art and then I became a fan of a lot of artists because for me art is pure creativity where there are no rules. There are just your own rules, there is no client, you don't have to think of a brand, there is no brief. As an artist you can do what you like. The downside of all of this freedom is also the difficult part! I have been advising a lot of young artists about their career, they should know what they want to do, which direction they want to pursue, for example, sound, video, installations, etc. You cannot do it all, if you want to be an art superstar you have to think about your own brand - Tal R is a good example as you never doubt that it is him when you see one of his paintings. The way he combines the colours and figures, he has a childish way of painting with an edge. Tal R is also really good at speaking about his art, his work has a high level of quality, his motives are appealing - it's painting, it's childish, it's funny. He uses beautiful colours and he's really charming and good at networking. Tal’s also made a lot of right choices, e.g. he’s represented by Contemporary Fine Arts in Berlin and I've met the owner, Bruno many times, he's also a lot of fun. There are so many characters within the art industry 😊
Everyone wants a deeper connection with their clients, how do you create an emotional connection with your customers?
We at Wonderland are a commercial agency but we combine our own projects e.g. salt & pepper, with more commercial projects. We have just reopened the gallery, we are making a podcast about the advertising business. We don't ask permission, we just do it!
It's really important to get your own experiences, for example, trying to make an event because it is really difficult. Getting people to come, creating the marketing and promotion, so if you have that experience then you know how hard it is when you have to do it for a client. Their client’s budgets also have to reflect that if they want to be successful.
It's difficult to get big budget projects, you really have to fight for them and then to have permission to be creative within your own field of expertise and that takes a lot of back and forth, briefs, meetings, etc. Now we are staffing up on the management side, as we know that we have a good reputation and the best creative freelancers want to work with us, where we have struggled in the past to get the big budget jobs.
It appears as though you made a seamless transition from the art world into communication & design. What were the key drivers for you to make the move into the communications world?
The transition has evolved by taking small steps, going more towards a commercial agency and away from the art business. We had a tipping point at the end of 2011, where we had to make the decision whether we wanted to run a creative agency or to run a gallery. At that time the gallery was representing 5 artists and they wanted to be represented at international trade fairs. However, we were not prepared to spend our weekends trying to sell art when we knew that we made all our money from the creative agency. The gallery was more the face; it was definitely not the body.
We started to make small campaigns for Tuborg, we became the Danish advertising agency for Absolut vodka and Diesel, and they both liked the edge that we could bring by gathering the cool creatives. We could not give the artists the representation they deserved, so we decided to close the gallery and move in the city and run our commercial agency there.
In 2103, we landed our biggest job to date for Somersby. We created a sub-brand, ”Somersby Unlimited” specifically targeting young party goers in Denmark. Here we had our commercial breakthrough and a huge budget. We created everything for the concept (strategy, brand name, visual identity, packaging design, etc.).
Carlsberg sold out of Somersby everywhere during the first two years and this is really something phenomenal when a Carlsberg brand sells out, as they really produce a lot of units. There was so much hype created around the product, simply by adding animal print on the bottles - it was a really simple idea, but the timing was perfect. Fashion is really mainstream and it can move a lot of people, we needed a creative basis for the idea for Somersby to become fashionable. The following year we knew it would be floral prints and we knew that if we integrated that on the bottles it would be a hit and again it sold out. The third-year was really difficult to follow up on the iconic bottles, so, unfortunately, Carlsberg closed down the brand.
What role has digital taken in your business model?
Yes, it does! We have two sides of the Agency, I am head of design & art and there is not much digital on that side. The other side is SoMe and digital marketing. Here there is a lot of digital, looking at online trends, Facebook algorithms are constantly changing but as we are doing all the SoMe for Fitness World we have to stay on top of the game. And my business partner, Sophie Hardinger is running that side of the Agency, she has become a SoMe nerd. We have 4 people in her department and hire freelancers if we need to work with Adwords etc.
What makes your brand stand out from the crowd?
I hope that this artistic creative edge we have is the reason why clients want to work with us. Pernod-Ricard recently contacted us again as they want us to integrate their brands in a creative and cool environment.
I realised that when you develop strong ideas and you invest in the creative process, for example, thinking about the materials, the look, etc. delete. then I am really good at taking a brand and taking it into a physical dimension with a lot of funny creative solutions. I prefer to work on interior designs rather than creating advertising campaigns! The work will last a lot longer than just a quick fix, but of course it's difficult to convince companies to invest money into a long-term solution than a quicker, cheaper one. I have managed, so far, to explain and sell to a supertanker like Carlsberg where the Hall of Carlsberg has been up for 5 years and the Carlsberg VIP Lounge at Parken has been there for 7 years