Panoramic/Press Association Images
Football (soccer to my American friends) is the sport that has played the biggest role in my life. Yesterday we lost the most iconic footballer of all time, Diego Maradona (RIP). You can read the obituaries online, but I think every great team should have the following:
Storyteller
Designer
Builder
Magician
Stabiliser
Fighter
Explorer
Dreamer
Mentor
MARADONA
Recruiter
What can I bring of experience and competence that can potentially beat a candidate with industry experience?
The love of winning! Sometimes an “outsider” can see a smarter way of doing it as I would have to learn the procedures and performance routines. And when you are learning a performance, you model yourself after the smartest way, which more often than not is also the best way.
Too many of us think the best people are the people who are metaphorically speaking, screaming “look at me” the loudest, and talking down to the rest of us. They are not the best!
The best people are out in the field - doing it - showing you the distinctions, articulating to you about what has worked for them, so you can benefit from their experiences. I think it’s genius to learn from other peoples mistakes, not in a miraculous way.
Too many of us have to learn from our mistakes several times before we really learn from them. Contact me via e-mail for sparring, mentoring or guidance.
Over the last few years I have really studied sales people to find out precisely what the best sales people have in common. What I discovered was those sales people who truly want to make a difference in the lives of their customers outsell sales people who are solely focused on sales quotas and targets. And organisations where their purpose included “improving their customers lives,” also outperformed organisations who had a solely profit based purpose.
According to a Gallup study from 2017 on the American workplace, of the country’s approximately 100 million full-time employees, 51% felt no real connection to their jobs. Employees can do a lot of things to increase their engagement and they could begin by attaching a sense of meaning to their work. I think there are three questions one could ask oneself:
1. How do you make a difference in the lives of your customers?
2. How do you do it differently that your competitors and peers?
3. On your best days, what do you love about your job?
Remember your job matters and that it has a meaning. Contact me via e-mail when you are ready to take a look at your individual or corporate sense of purpose.
The path to transformation is by embracing life everyday with openness. You can start on the path wherever you are, everyone is in the position to say that this situation is difficult but I am grateful for having a higher self that can find a solution. Acknowledging this path can transform any experience from darkness to light. It’s like having a torch in a dark forest where the only thing that matters is the next step that you see ahead of you.
How should you live life when you are on this path? It’s easy to feel grateful when life is going well, yet not everyday is like that! Most days are a mixture of negative and positive situations, emotions and feedback at home and work. I think that we only need two tools on the path: knowledge and experience. Knowledge gives you the vision of the bigger picture that you can trust, and experience validates that the experience is true. When we achieve even more knowledge and experience - complaints are transformed into light and wonder and gloom changes to joy. This acknowledgement that you are being guided by the light inside of you is the beginning of the journey.
Dark vs. light; good vs. bad; us vs. them, whoever them happens to be!
Getting beyond these opposites is important, not that you should give up and let the darkness creep in but so you stop being stuck in conflict. To be in the light, you must open yourself to it, which is different from constantly struggling against the darkness. Contact me via e-mail when you are ready to take a deeper dive into this arena.
I think you need to be passionate about what you are doing and have these three qualities:
You need to be honest with your team,
You need perseverance, and
You need to be decisive
In my experience this is what all leaders have in common:
Leaders have charisma!
You don’t need charisma to become a leader as being a leader gives you charisma.
Leaders build a culture!
By using a secret language that shows whether you are in or out.
Leaders have curiosity!
I mean they have curiosity about people both in and outside of the community.
“Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity. - Charles Mingus.”
Why do you use Facebook?
Facebook’s brilliant business model is to give you this audience and then charge you if you want to reach them. I think Facebook has become a ”pay to play” platform! I doubt that you will get any form of organic interaction from your Facebook business page nowadays as it’s non-existent.
It makes more sense to take one piece of content and ”slice and dice” it across the various SoMe platforms. Observe how your end-users are consuming that content and then look for opportunities to repeat, as the playing field is continuously changing and we have to be ready for that.
Contact me via e-mail when you are ready to build a community on social media.
Simon Sinek said we should always start with the why and then develop thought leadership around that question. From there, produce cornerstones content on a consistent basis around that thought leadership and hopefully you’ll be able to drive revenue from it.
Do you have clarity around your point of view on thought leadership?
Do you have that big important WHY?
Are you clear about why you do what you do?
And who do you do it for?
And how is that helpful?
Contact me via e-mail when you are ready to take a deeper dive into your purpose.
The last few years has seen me move from the front line to helping people out in advisory positions. It’s understanding what they are going through and walking them through the process of seeing the world through their customers eyes. This requires a little bit of art and a little bit of science, and there is no better way to learn this than from somebody who has done it before, someone who has been teaching these processes.
To get something done in an organisation is a bureaucracy and from my perspective sometimes this bureaucracy doesn’t make sense and is counter intuitive. And when you try to attach logic to it, you only get even more frustrated. You have to understand how each person on the value chain gets rewarded and what they need to see. You have to provide them with what they need even though in some cases it does not make any sense to us.
I think the process of teaching salespersons how companies buy is a necessity as what they initially need to show buyers is not a demonstration, presentation or proposal. It’s the understanding of what the buyer cares about, it’s about building “know, like and trust” relationships. Don’t waste your time with cold pitches! Learn how to make personalised, relevant pitches if you want to be a top salesperson. Learn how to warm-up the buyer to start a business conversation. Learn how to build this conversation into a meeting. Learn how speak to buyers about their needs and what they care about, the problems they face and how you can help them.
Usually these processes take a little bit of reprogramming! Learning not to speak about yourself or the features and functions of your products. For organisational guidance and personal mentoring, contact me via e-mail.
Personal
We don’t question assumptions until the universe forces us to move out of the status quo. The people who get ahead are usually the people who do that questioning before they are forced out of the status quo, before a crisis strikes. Think out your outdated assumptions before the universe does it for you. Look at the decisions you are taking in your life right now and reflect. Question what you are doing and why you are doing them. And if you do not have a good enough answer for yourself then it’s probably not as strong as you believe it is.
Professional
I think that it’s in the hard times are when you grow and learn. To build top teams you will need to have real openness, to be honest without getting personal. Encouraging team members to express views without the fear of being ridiculed. Modern life is very technology-based, with people on their phones, therefore, the art of communication and speaking to people is nowhere as much part of life as when I was growing up.
Via Getty Images
On Tuesday morning, I heard that Supreme had been sold to VF Corp (the parent company of The North Face, Vans, Timberland, Eastpak, Napapijri and Dickies) for $2.1 billion. VF Corp said the acquisition would give Supreme the "opportunities to leverage its global supply chain, international platforms, digital capabilities and consumer understanding." The streetwear market is based on scarcity and scarcity and growth are polar opposites, so I think the Supreme business model will have to change if the brand are going to move the needle on the VF Corps balance sheet.
The streetwear business model is unique, operating with agility across design, development, marketing and merchandising. Supreme are pioneers of scarcity and exclusivity, yet somehow they still maintain an accessibility with frequent curated drops and a limited supply philosophy are key elements to driving continuous brand energy and strong consumer engagement. As Supreme is my 15 year old son’s favourite brand, I have had the honour to visit both their stores in New York, as well as the London, Los Angeles, Paris and Tokyo shops. Not to mention the soft corners in the Dover Street Market stores in New York and Tokyo. For many consumers wearing Supreme was the epitome of cultural credibility and as their products had a high resale value, it was seen as good investment pieces.
What now, will Supreme become too commercial?
I think part of Supreme's enduring brand loyalty lays in its early understanding of the power of "social influence" where unlike most luxury and mass consumer brands, expensive celebrity endorsements and glossy advertisements are traded in for the more engaging marketing power of its own community. In the short run, everybody will still want a piece of Supreme. I think the brand will continue to drive "social influence" across every touch point where it interacts with its audience, whether it be via its e-commerce shop, in person, or on its social channels. From a VF Corp’s perspective, they will want to tap into consumer and data analytics to help the brand gain a deeper understanding of their community, and obviously open more brick-and-mortar stores around the world.
Supreme have been around since 1994 and the brand has evolved into a global cult with its own myths, legends, iconography, and loyal disciples. Where it goes from here is really down to the brand and for sure it’s going to be an interesting journey.
I had never met an owner who was not content if your team increased revenue, reduced expenditure and grew customer satisfaction, until I came to Denmark.
Dear Managers,
Your job is not to make people work harder. Your responsibility to help your team achieve their goals, let them know that their work matters and then recognize and reward those who consistently help the team deliver timely, high quality and positive outcomes. Please contact me via E: sb@stephenburrell.com, if would like any guidance further clarification on these matters.
Yours faithfully
Stephen Burrell
This post is dedicated to my father who is recovering after spending a couple days in King’s College Hospital.
My father came to London from Jamaica as an innocent 22 year old in 1960, and was already an educated tradesman. He was a cobbler (shoemaker). And even though he never officially worked with his trade in England, I can fondly remember him repairing our shoes. This morning, one of my friends sent me this wonderful video (9 minutes) of ”How a $700 pair Ferragamo Loafers are professionally restored.”
““When one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one which has opened for us.” - Alexander Graham Bell ”
Via Getty Images
Stephen Covey said, ”We should always start with the end in mind”. And getting really clear about not only the vital priorities that organisations are trying to pursue in gaining clarity around that but also what are the vital metrics that they use (KPIs). Essentially, what are the data points that are used to determine if they are on track?
Now if we have these and know what the performance metrics are, in other words when it's green and when it's red - then focus on how we can do more green stuff. And what are the things we need to do to fit into that? Will it become a predictive and repeatable model (best practice)? This does not mean it works perfectly or that some of the predictions are inaccurate because life changes and business is not static. I think being able to go into a marketing campaign or thought leadership campaign with the end in mind will certainly increases our chances of being successful by a factor of 10. And this is because of having that thoughtful planning from the outset.
Are you looking for a team who you can trust and have your best interests at heart? A team who really want to help your business navigate around the thought leadership process? A team who can help you generate revenue from that content, so you can do a better job in front of your customers?
Another one of my favourite poems is “The Guest House” by Rumi (13th century Persian poet). Rumi speaks about treating all our experiences, whether good or bad as honoured guests. Welcome and entertain them all, even if they are a crowd of sorrows who violently sweep our house of its furniture, still treat each guest honourably. Perhaps, this is clearing us out for a new delightful adventure.
“This being human is a guest house.
Every morning a new arrival.
A joy, a depression, a meanness,
some momentary awareness comes
as an unexpected visitor.
Welcome and entertain them all!
Even if they are a crowd of sorrows,
who violently sweep your house
empty of its furniture,
still, treat each guest honorably.
He may be clearing you out
for some new delight.
The dark thought, the shame, the malice.
meet them at the door laughing and invite them in.
Be grateful for whatever comes.
because each has been sent
as a guide from beyond.”
Photo via @frkbajer
What values are found in good people?
In my opinion, there is no such thing as a good person. The idea of what we constitute as “good” is not correct because a good person is someone who is trying to improve. And no matter how “good” you are, there is always room for improvement, therefore, the real goodness is in the attempt, it’s in the process.
I think that we learn things painfully and when we learn things painfully a part of us has to die and that’s the pain. For example, when a relationship dream is shattered, a huge part of us that constituted that dream has to be stripped away and destroyed. Life is a constant procession of change and to fully participate in it, you have to allow yourself to be redeemed by it.
Metaphorically speaking, the good is the process of death and rebirth voluntarily undertaken – you are not as good as you could be, so let part of you die. I am fully aware that the thing that emerges in its place is something better. The secret of human beings, unlike any other species is that we can let our old selves die and let our new selves be born, and that is exactly what we need to do.
Photo via Mads Nissen
For most of my life I have been fascinated by what triggers human beings to behave the way they do. Why is it that there are so many people in the world who live such joyous lives in spite of almost every adversity, while others who would seem to have it all, live their lives in anger, despair and depression?
We are not victims, we are creators and I care very much about helping people take responsibility for the change they seek to make. And if it makes you a living, then that’s fine, and if it doesn’t make you a living, then that’s a choice. But don’t do it because you are making a living, make a living because you are doing it.
I think that we should all learn how to learn as it’s the only skill that out-delivers and over performs. Remember, a good mentor will teach you how to think, not what to think.
We are all seeking satisfaction, safety and belonging. I am fundamentally an optimist and part of being optimistic is keeping one's head pointed towards the sun and one's feet moving forward. The majority of us are focused on “what we know and what to do”, whereas the minority are focused on “what’s possible”. Our status and self esteem goes up because we can brag and boast about what we are doing.
I think the essential component of success is self awareness, introspection and reflection. The most truly successful people have it as they always gain wisdom along their journey. Perhaps the real gift of success are not economic gains and fame, but the wisdom and life lessons.
Nowadays, if you are not a millionaire no one is interested in your advice. In that case, I should shut up and concentrate on making some money. Sorry! I’m going to give you some advice: When you don’t know something, immediately say “I don’t know.” It shows confidence and you will keep on learning and growing and succeeding. Then say, "I will find out."
